HSBC Bank at 227 West Valley Boulevard, San Gabriel, California.

Simon H. Syer a assitant VP that provided service to us and was rude and awful. When asking direct questions about our account about a convectional loan that we have a rider on he refuse to give us any direct answers on how to take out the deposit we have on the account. He would say that we cannot take out any amount. The worst part is that we continue to a 50 service charge for the account and we came to him for the last 3 months his response was that he help us off the charge, because that shouldn't happen but he has no control over how the bank system works.